The base has a built-in ring opening. The pouch zips off horizontally at the top and snaps off on the bottom. Remove pouch but the rest of the jock stays
New York State Law prohibits us from accepting any returns on our items. However, as we have always said, your item is made just for you so if it doesn't fit correctly, we will be happy to correct it for you so that it DOES. Remember when ordering to advise us on any customization or any measurements you think we need to know when making for you.